Returns & Exchanges
At MANDRN, we want you to love your handcrafted leather goods; if you are not completely satisfied, we offer a 30-day return and exchange window for all items in original, unused condition. Our goal is to ensure you find the perfect companion for your daily adventures with ease and confidence.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original dust bag and packaging to ensure they are protected during transit back to our warehouse.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing