Frequently Asked Questions
Everything you need to know about your MANDRN experience.
What materials are used in MANDRN products?
We pride ourselves on using high-quality, ethically sourced full-grain leather and sustainable fabrics. Each piece is handcrafted by local artisans to ensure durability and a unique, timeless aesthetic.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that sale items are final sale and not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How do I care for my leather bag?
To maintain the beauty of your leather, we recommend using a high-quality leather conditioner every 6 months. Avoid prolonged exposure to direct sunlight or moisture, and spot clean with a damp cloth when necessary.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options via Afterpay.